The Communications Regulatory Authority has launched a new version of its mobile application, “Ussal”, with the aim of enhancing user experience and providing better services to consumers through an easy-to-use interface.
The application allows users to submit complaints and inquiries about telecommunications services as well as the services provided by the Authority, including the registration of Qatari domain names and spectrum services, in addition to receiving updates and follow-up from the Authority regarding their complaints and inquiries. Users can also, through the application, access the electronic portal for spectrum services, which allows them to submit a new application, renewal, modification or cancellation of frequency licenses, and follow up on the applications they have submitted, in addition to paying the required fees.
In this context, Ms. Amal Salem Al-Hinawi, Director of the Consumer Affairs Department at the Telecommunications Regulatory Authority, said: “We are constantly striving to develop the “Ussal” application to provide new services that meet the needs of consumers. The application update came out of our keenness to use technology to provide a better experience for consumers, which is in line with the goals of Qatar National Vision 2030; One of which stipulates that government institutions provide the services required of society efficiently, transparently and sincerely, and gain the trust of the beneficiaries of these services. Hence, I would like to invite the public to use the application and benefit from the services provided on it.”
The “Essal” application can be downloaded from the App Store and Google Play. Note that it is linked to the National Authentication System “Tawtheeq”, which performs the task of verifying the digital identity of users of government services on the Internet.
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