Qatar Airways, which was founded in 1993 and began operating flights in 1994, has from its humble beginnings with just four aircraft, the airline has grown rapidly over the years to become one of the world’s most prominent airlines enjoying esteem for its services. In 2019, Qatar Airways was named the world’s best airline by Skytrax for the fifth time, cementing its reputation as a premium airline. In today’s world, Qatar Airways is one of the fastest-growing airlines in the world, renowned for its exceptional service and high standards. Its success story can be attributed to a combination of factors, including its modern fleet, strategic partnerships, and a relentless focus on customer satisfaction. However, the Qatari royal family’s unwavering commitment to the airline’s growth and expansion has played a pivotal role in its success.
In this case, the success of Qatar Airways can be attributed to the vision and leadership of the Qatari royal family. Since its inception, the airline has been under the patronage of His Highness Sheikh Hamad bin Khalifa Al Thani, the former Amir of Qatar. The Amir recognized the importance of a strong and modern airline for the development of the country and its economy. His vision was to make Qatar Airways a global airline and a symbol of the country’s progress and ambition.
The current Amir of Qatar, His Highness Sheikh Tamim bin Hamad Al Thani, has continued to support the airline’s growth and expansion. Under his magnanimous leadership, Qatar Airways has continued to invest heavily in new aircraft and technology, expand its global network, and enhance its customer service. The airline’s commitment to excellence and innovation has earned it a reputation as a world-class airline.
The Qatari royal family’s involvement in the airline extends beyond just financial support. The Amir and his family are actively involved in the management and operation of the airline. The Amir’s brother, His Excellency Mr. Akbar Al Baker, is the CEO of Qatar Airways and has been instrumental in the airline’s success. His Excellency Mr. Al Baker is known for his hands-on approach to management and his unwavering commitment to excellence. Under his leadership, Qatar Airways has become one of the world’s most respected airlines.
His Excellency Mr. Al Baker became Chief Executive Officer of Qatar Airways in 1997. Prior to this appointment, he worked at the Civil Aviation Directorate of Qatar. He is also the former Chairman of the Qatar Tourism Authority. He is CEO of several divisions of Qatar’s national airline, including Qatar Executive, Qatar Airways Holidays, Qatar Aviation Services, Qatar Duty Free Company, Doha International Airport, Internal Media Services, Qatar Distribution Company and Qatar Aircraft Catering Company.
The Qatari royal family’s investment in Qatar Airways has not only benefited the airline but also the country’s economy. The airline has played a crucial role in boosting Qatar’s tourism industry, attracting millions of visitors to the country each year. It has also helped to establish Qatar as a hub for global trade and commerce, connecting the country to the rest of the world.
Secrets behind grand success of Qatar Airways
Despite being owned by the State of Qatar, a Muslim country, Qatar Airways has managed to become a world-class airline and a top choice for travelers around the world, including in Western countries. This success can be attributed to several factors, including the airline’s commitment to excellence, strategic partnerships, innovative approach, and a focus on customer satisfaction.
One of the key factors in Qatar Airways’ success is its commitment to excellence. The airline has invested heavily in modern aircraft, cutting-edge technology, and world-class facilities, ensuring that its customers enjoy a seamless and comfortable travel experience. Qatar Airways has also placed a strong emphasis on customer service, training its staff to provide exceptional service to passengers.
In addition to its commitment to excellence, Qatar Airways has formed strategic partnerships with other airlines, allowing it to expand its global network and offer customers more options when it comes to travel. The airline has formed partnerships with some of the world’s leading airlines, including British Airways, Cathay Pacific, and American Airlines. These partnerships have enabled Qatar Airways to offer customers more destinations, more frequent flights, and better connections.
Qatar Airways’ innovative approach has also contributed to its success. The airline has introduced a range of innovative features and services, such as the Qsuite, a private suite with a door that can be closed, allowing passengers to enjoy more privacy and comfort. The airline has also introduced a range of digital services, such as mobile boarding passes and a mobile app that allows passengers to check-in and manage their bookings on-the-go.
Qatar Airways has adopted a liberal approach to its services, allowing passengers to consume alcohol and offering a wide range of dining options, including halal, vegetarian, and non-vegetarian meals. The airline also offers a range of entertainment options, including movies, TV shows, and music, catering to a diverse range of passengers.
Finally, Qatar Airways’ success can be attributed to its focus on customer satisfaction. The airline has consistently been ranked as one of the world’s best airlines by industry experts, earning praise for its comfortable seats, excellent service, and attention to detail. Qatar Airways has also introduced a range of initiatives to improve the passenger experience, such as a dedicated customer service team, a 24-hour call center, and a frequent flyer program that rewards loyal customers.
Qatar Airways has earned a reputation as a world-class airline, thanks to its unwavering commitment to providing exceptional service to its customers.
